YouTube Brand Account

John Brougher

Sep 04, 2019

672

When signing into YouTube some PASD users are receiving the notice "Your Primary/Secondary (K-12_) School Brand Account is Suspended"

To resolve this issue, please do the following based on the device you are using.

Mac Devices

Open Safari (these directions work best using Safari)
Goto youtube.com and sign in with your PASD account
You are prompted with a screen stating "Your Primary/Secondary (K-12_) School Brand Account is Suspended" scroll down to the area of the page "How will my Brand Account be impacted while suspended" and Click YouTube channel switcher link
Click on your Name (not the Brand Account)
Now you need to clear out your Safari's cached YouTube data
In the Menu Bar, click on Safari > Preferences
Click the Privacy tab
Click Manage Website Data...
Search for YouTube
Click on youtube.com to select it
Click Remove, then click Done
Close the Preference window pane
In YouTube's left Navigation, click Settings
Click Advanced Settings
Verify that under account information it states " You don't currently have a channel."
At this point YouTube should be working for you.

Open Safari (these directions work best using Safari)
Goto youtube.com and sign in with your PASD account
You are prompted with a screen stating "Your Primary/Secondary (K-12_) School Brand Account is Suspended" scroll down to the area of the page "How will my Brand Account be impacted while suspended" and Click YouTube channel switcher link
Click on your Name (not the Brand Account)
Now you need to clear out your Safari's cached YouTube data
Open the Settings app
Scroll down to Safari
Touch Advanced, then touch Website Data
In the Search box type Youtube
Swipe on youtube.com from right to left to expose the Delete button
Touch delete
Go back to Safari and sign back into YouTube
If you are prompted with the notice again, click on the YouTube channel switcher link again and touch your Name
At this point YouTube should be working for you.